FAQ – Frequently Asked Questions
Here are answers to the most common questions we receive:
1. Is Dubai-device secure?
Yes, absolutely! We use the best-in-class security technologies to protect your personal data and ensure a 100% safe shopping experience.
2. Is my purchase guaranteed?
Yes! All our products come with a full guarantee so you can shop with complete peace of mind.
3. Are the products original?
Yes! We work exclusively with trusted international suppliers to ensure our products are 100% original and high-quality.
4. Does Dubai-device offer worldwide free shipping?
Yes! No matter where you’re located, we offer a free shipping option on all orders.
5. How long will it take to receive my order?
Once your payment is confirmed, we immediately start processing your shipment. Items are sent directly by our suppliers to the address you provided. Delivery usually takes between 5 to 12 business days, depending on your location.
6. Will it always take 12 days to arrive?
No! The 12 days mentioned is the maximum estimated delivery time. In most cases, your order will arrive well before that.
7. Can I pick up my order in person?
No. All deliveries are handled via postal service. However, in specific cases (e.g., special postal instructions), a pickup may be required.
8. Do all orders come with a tracking number?
Yes! Every order includes a unique tracking number which you can check either on our website or the carrier’s tracking page.
9. What if my order status doesn’t update?
Don’t worry! Sometimes postal services take a little longer to update the tracking status. If you’re concerned or need more details, contact us at sivirinef@gmail.com and we’ll be happy to assist you.
Thank you for choosing Dubai-device for your online shopping! 😊